Privacy Policy

Last updated: November 20, 2025

Our Commitment to Your Privacy

At Silken Mist, we believe your personal information deserves the same care and attention we bring to sourcing tea. This privacy policy explains how we collect, use, protect, and respect your data when you interact with our website and services.

We only collect information that helps us serve you better, and we're transparent about what we do with it. You have control over your data, and we're committed to honoring your privacy choices.

Information We Collect

Information You Provide Directly

When you interact with our services, you may choose to provide:

  • Contact information including name and email address when you submit our contact form
  • Communication preferences and inquiry details in your messages
  • Session registration information when booking tea experiences
  • Feedback and responses when you participate in surveys or provide reviews

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device information such as browser type, operating system, and device identifiers
  • Usage data including pages visited, time spent on pages, and navigation patterns
  • Technical information like IP address, referral source, and access times
  • Cookie data as detailed in our Cookie Policy

Legal Basis for Processing

We process your personal data based on your consent, the necessity to fulfill our contractual obligations to you, compliance with legal requirements, and our legitimate business interests in improving our services and communicating with you about tea experiences.

How We Use Your Information

Service Delivery

We use your information to respond to inquiries, process registrations, schedule sessions, and deliver the tea experiences you've requested. This includes sending confirmation details, session materials, and follow-up communications.

Communication

With your consent, we may send you information about upcoming sessions, new offerings, and tea-related content that might interest you. You can unsubscribe from these communications at any time.

Website Improvement

We analyze usage patterns to understand how visitors interact with our site, identify areas for improvement, and ensure our content is relevant and accessible. This helps us create a better experience for everyone.

Legal Compliance

We may use your information to comply with applicable laws, respond to legal requests, protect our rights and property, and ensure the security of our website and services.

How We Share Your Information

We do not sell your personal information to third parties. We may share your data only in these limited circumstances:

  • With service providers who assist with website hosting, email delivery, and analytics, under strict confidentiality agreements
  • When required by law or to respond to legal processes such as court orders or government requests
  • To protect the rights, property, or safety of Silken Mist, our users, or others
  • With your explicit consent for specific purposes you've approved

How We Protect Your Information

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information:

  • Secure data transmission using encryption protocols
  • Limited access to personal data on a need-to-know basis
  • Regular security assessments and updates to our systems
  • Secure storage practices with backup and recovery procedures
  • Employee training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access to your account.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Contact form submissions are retained for two years to maintain service continuity
  • Session registration data is kept for three years for record-keeping purposes
  • Marketing communications data is retained until you unsubscribe
  • Website analytics data is aggregated and anonymized after 26 months

When data is no longer needed, we securely delete or anonymize it. Some information may be retained longer if required by law or for legitimate business purposes.

Your Privacy Rights

You have several rights regarding your personal information:

Right to Access

Request a copy of the personal data we hold about you and understand how we process it.

Right to Rectification

Ask us to correct inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal data when it's no longer necessary or if you withdraw consent.

Right to Data Portability

Receive your personal data in a structured, commonly used format for transfer to another service.

Right to Object

Object to processing of your personal data for direct marketing or based on legitimate interests.

Right to Withdraw Consent

Withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the information provided on our contact page. We'll respond to your request within 30 days.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Third-Party Websites

Our website may contain links to external websites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility for their privacy policies. We encourage you to review the privacy policy of any website you visit.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

Questions About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us through our contact form. We take all privacy inquiries seriously and will respond within two business days.