Terms of Service

Agreement to Terms

Welcome to Silken Mist. By accessing our website or using our services, you agree to be bound by these Terms of Service. These terms establish the framework for our relationship and help ensure a positive experience for everyone in our community.

If you do not agree with any part of these terms, please do not use our website or services. We've written these terms to be as clear and straightforward as possible while protecting both your interests and ours.

Our Services

Silken Mist provides tea education and experience services including virtual tea sourcing journeys, private tea party planning consultations, and educational series sessions. Our services are designed to deepen your appreciation and understanding of tea culture and traditions.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We'll provide reasonable notice of significant changes that may affect your scheduled sessions or purchased services.

Acceptable Use Policy

Session Registration

When you register for our services, you agree to provide accurate and complete information. You're responsible for maintaining the confidentiality of any credentials or registration details and for all activities that occur under your registration.

Session availability is limited and offered on a first-come, first-served basis. We reserve the right to refuse service or cancel registrations if we believe there's been a violation of these terms or if circumstances prevent us from delivering quality experiences.

Cancellation and rescheduling policies vary by service type and will be communicated at the time of registration. Generally, we request at least 48 hours notice for session changes to allow us to accommodate other participants.

Pricing and Payment

All prices are displayed in USD and are subject to change. We'll honor the price quoted at the time of your registration. Payment is due at the time of booking unless alternative arrangements have been made.

For services requiring materials or supplies, additional costs will be clearly communicated before you confirm your booking. These fees cover the actual cost of materials and delivery.

Refunds are handled on a case-by-case basis and generally require cancellation at least 48 hours before a scheduled session. Sessions in series packages may have different refund policies that will be explained at registration.

Intellectual Property Rights

All content on this website, including text, images, logos, educational materials, and design elements, is owned by Silken Mist or our licensors and is protected by copyright and trademark laws.

Educational materials provided as part of your enrollment are for your personal use only. You may not reproduce, distribute, modify, or create derivative works from our content without written permission.

If you share feedback, suggestions, or ideas with us, you grant us a non-exclusive, worldwide, royalty-free license to use that information to improve our services.

Service Availability and Modifications

Participant Conduct

We foster a respectful and supportive community. During sessions, we ask that you treat instructors and fellow participants with courtesy. Disruptive behavior, harassment, or disrespect may result in removal from a session without refund.

Sessions are private experiences for enrolled participants. Recording, photographing, or sharing session content without explicit permission from all participants and instructors is prohibited. We value everyone's privacy and comfort.

Disclaimers and Warranties

Our services are provided for educational and cultural enrichment purposes. While we bring care and expertise to our offerings, individual experiences and outcomes vary based on personal engagement and circumstances.

Our website and services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the accuracy, completeness, or reliability of content or the uninterrupted availability of our services.

We are not responsible for any dietary concerns or allergic reactions related to tea consumption. If you have health concerns, please consult appropriate healthcare professionals before participating in our sessions.

Limitation of Liability

To the fullest extent permitted by law, Silken Mist shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website, including but not limited to loss of data, loss of profits, or business interruption.

Our total liability for any claims related to our services shall not exceed the amount you paid for the specific service giving rise to the claim. Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

Indemnification

You agree to indemnify and hold harmless Silken Mist, its instructors, and affiliates from any claims, damages, losses, or expenses arising from your violation of these terms, your use of our services, or your violation of any rights of another person or entity.

Governing Law and Disputes

These terms are governed by and construed in accordance with applicable laws. Any disputes arising from these terms or your use of our services should first be addressed through good-faith negotiation.

If we cannot resolve a dispute through discussion, you agree that any legal proceedings will be conducted in the appropriate jurisdiction and that you submit to the personal jurisdiction of such courts.

Changes to These Terms

We may revise these Terms of Service from time to time. Changes will be effective when posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms continue in full force and effect.